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(영문) 서울서부지방법원 2015.10.21 2014가합10205
손해배상
Text

1. The Defendant’s KRW 100,330,353 as well as the Plaintiff’s annual rate from January 14, 2015 to October 21, 2015.

Reasons

1. Facts of recognition;

A. The Plaintiff is a company that runs the business of operating a contact center on behalf of the Plaintiff and the business of leasing, etc., and the Defendant is a company that runs a sales business through TV home shopping channels, Internet shopping malls, etc.

B. At the time of October 24, 2011, the Plaintiff entered into a call center entrustment contract (hereinafter “contract on prior consignment”) with the Defendant, which was preparing for home shopping openings (the establishment of May 26, 201, the commencement of test broadcasting on December 1, 201, and the scheduled broadcast on January 7, 2012), and the main contents thereof are as follows.

A (Defendant) and B (Plaintiff) enter into a contract with respect to the entrustment of the service of the call center of Party A (hereinafter referred to as “Cancer Center”) to Party B under the following conditions:

The term of contract: From October 24, 2011 to October 31, 2012, the entrusted business: A shall entrust Eul with the management of the entrusted business (the receipt of orders, consultation related to orders, consultation on goods, etc.), the CS business (the cancellation, return, etc., the handling of customer inquiries), the consumer counseling service (the handling of customer complaints), the naval call, and other business (the delivery, etc.), and B shall independently establish a plan for the handling of entrusted business and perform the duties by properly assigning, using, and supervising workers.

The use of facilities, etc.: A shall provide counseling rooms, counseling equipment, counseling systems, office fixtures, etc. necessary for the performance of entrusted duties.

The payment of entrustment fees: B shall claim entrustment fees for a month on the last day of each month to A by not later than the second day of the following month, attaching data necessary for calculating entrustment fees, and A shall pay the amount requested to B within the 15th day of the following month.

C. On November 30, 197, after the conclusion of the preceding consignment contract, the Plaintiff and the Defendant discussed a plan to establish and operate the cryp call center in the subsidiary center owned by the Plaintiff. In the event that the cryp center is to be established in the subsidiary center, one of the “IP remote control method” or the “Intelligent Network heading method” with regard to the cryping method with the cryp center.

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