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(영문) 서울고등법원 2017.02.09 2015나2056756
물품대금반환
Text

1. All appeals filed by the plaintiff and the defendant are dismissed.

2. The costs of appeal shall be borne by each party.

The purport of the claim and appeal is the purport of the appeal.

Reasons

1. The principal lawsuit and counterclaim shall also be deemed to exist;

A. The Defendant, on November 21, 2013, established an integrated computer telephone environment in which voice and data are integrated, in line with the Plaintiff’s system situation. The Defendant, on November 21, 2013, refers to the Plaintiff’s system.

hereinafter referred to as "IPCC"

2) The system (hereinafter referred to as “instant system”)

(1) The Plaintiff established and provided the Plaintiff with the Plaintiff, and entered into an IPCC system supply agreement with the Defendant to pay KRW 190 million (excluding value-added tax) (hereinafter “instant supply agreement”).

(2) Unlike the existing call center that only provides simple voice services, IPCC is able to implement various functions, such as telephone counseling, call integrated management, statistics management, and call automation systems, as well as all functions of existing call centers, which are operated on the Internet-based Internet network that enables network functions, such as day-to-day voice and VoIP, images, hosting, e-mail, facsimile, and facsimile, and multi-user call centers, intelligence call-based, and which are capable of automatically collecting customer information and of managing counselors (referring to processing customer calls in the opposite concept of e-mail).

3) The specific duties to be developed by the Defendant under the instant supply contract are as shown in the separate sheet (a summary of business contents below).

The main contents of the instant supply contract are as follows. The IPCC-in-one (IPBX, CTI, IPIVR, and IP RR), which provide dualization of the detailed functions of the unit work, are as follows. The stability of the provision of IP PY-in-one (IPPP, CTI, IPIV and IPR) and customer specialized development for supporting the verification of the stability of the accommodation of the breadth, by the end of January, which is the date of acceptance.

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